Term of sales contract and information about validity, goods and prices by THE ST SISTER

Date: [15/04/2025]

The terms of sale apply to purchasing goods from this Online Store. The prices of the products which are being sold in the Online Store are indicated next to the products. A fee for delivery of the goods is added to the price.

 

BASIC INFORMATION ABOUT THIS ONLINE STORE

• All the products are handmade.
• The prices of the products which are being sold in the Online Store are indicated next to the products. A fee for delivery of the goods is added to the price.
• The fee for delivery of the goods depends on the location of the buyer and the delivery method. The delivery fee is displayed to the buyer when the order is placed. Information about the goods is provided in the Online Store next to the goods.
• If the order has not been paid within 3 working days from the time of ordering then the order will be cancelled.
• The order placed on the weekend will remain on Monday.
• The final prices of the product are all in POUNDS (£), plus shipping costs according to the price list provided before purchasing the product.
• The necessary information (product description, maintenance) about the products is provided in the Online Store directly next to the products.
• Orders can be done only in UNITED KINGDOM.
  
  

PLACING AN ORDER

For ordering, the requested products should be added to the shopping cart. To finalise the order, the required data fields should be filled in and then choose a suitable means of delivery. The total price is then displayed on the screen, which can be paid via a bank link.

The contract enters into force after the amount of payment has been credited to the bank account of the Online Store. If it is not possible to deliver the ordered goods due to lack of stock or another reason, the buyer will be notified as soon as possible and the cost paid (including delivery fees) will be refunded usually within 1-2 working days. Depending on the method of payment, the refund may take up to seven working days.

tHE ST SISTER has the right to change these conditions and prices. These changes do not apply at the time of ordering. By placing an order from the Online Store, the buyer confirms that he/she has agreed to the terms of sale.

P.S. All products are handmade and hand-poured. When a suitable product is out of stock at the time of ordering, it is possible to order it again. This means that the ordering time might take up to 2 weeks. The time depends on the product itself and the availability of the material.

In addition to the terms of sale, the legal relations related to the use of the Online Store are regulated by the legislation of the United Kingdom.

DELIVERY

• Shipping in UNITED KINGDOM only! 
• Shipping costs are borned by the buyer and the corresponding price information is displayed next to the shipping method. 
• Parcels will normally arrive at the location specified by the buyer within 3-7 working days of entry into force of the sales contract.
• When the ordered parcel is being sent out, the customer will be notified by e-mail (parcel tracking code) or if possible, can choose the time when to pick it up.

RIGHT OF WITHDRAWAL

After receiving the order, the buyer has the right to withdraw from the contract entered into with the Online Store within 14 days. The right of withdrawal does not apply if the buyer is a legal person. With the 14-day right of withdrawal, the buyer may not use the ordered goods in any other way than is necessary in order to examine the nature, properties and functioning of the goods in the same way the buyer would be allowed to test the goods in a physical shop. The product must not be damaged, for example with holes, scratches, stains etc that has damaged the appearance of the product is no longer marketable. The product must be in the same condition as it was shipped to the buyer.

If the products have been used in any other way than is necessary for the nature, characteristics or functionality of the goods or they have wear marks, the Online Store has the right to reduce the refundable amount in accordance with the decrease in value of the goods. In order to return the product, the buyer should submit a withdrawal application and send it via e-mail no later than 14 days of receiving the product.

The costs of returning the products will be borned by the buyer, unless the reason for return is the fact that the item being returned does not correspond to what was ordered (e.g. an incorrect or defective item). The buyer should return it within 14 days of submitting their application to do so or provide proof that the goods have been handed over to the carrier within that period.

When returning the product, a purchase invoice of a product must be accompanied.

Having received the returned goods, the Online Store refunds the buyer any amounts received from the buyer on the basis of the contract immediately but no later than within 14 days of receiving the application for withdrawal.

The Online Store may refuse to process the refund until it receives the item that is the object of the contract or until the buyer submits proof that the item has been sent back, whichever happens first.

If the buyer has explicitly chosen a method of delivery different from the most inexpensive normal method of delivery offered by the Online Store, the Online Store is not required to refund to the consumer the amount exceeding the cost of normal delivery.

The Online Store has the right to withdraw from the sales transaction and request that the products should be returned by the buyer if the marked price of a product in the Online Store is significantly lower than the market price of the product due to an error.

 

RIGHT TO FILE A COMPLAINT

The Online Store is liable for the non-compliance of the goods sold to the buyer with the terms and conditions of the contract or for the defects which existed at the time of delivery of the item and which become evident within up to two years of the delivery of the goods to the buyer. Within the first year after the item was delivered to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the Online Store to disprove this.

In the event of a defect, the buyer has the right to contact the Online Store no later than within two months by sending an e-mail to info@thestsister.com.

The Online Store is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc.) after the goods were delivered or in the case of normal wear and tear caused by normal use of the item.

If the goods that are purchased in the Online Store have defects for which the Online Store is liable, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund all fees incurred under the sales contract to the buyer.

The Online Store will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

The two-year warranty from the date of purchase, does not apply if the defects are due to misuse, damage of the product and by wear and tear. In the event of a claim, the product must be accompanied by an invoice or proof of purchase. If it is not possible to repair or replace the product, the buyer will be informed by e-mail and the money will be refunded as soon as possible, but not later than 30 days from the date of return of the product.

In addition, the guarantee does not apply to the goods that are marked as "with defect" or "sample". These corresponding goods have a substantially reduced selling price.

P.S. To prevent the defect from worsening, please do not continue to use the defective product but contact us immediately by sending an email to info@thestsister.com.

 

CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us at: info@thestsister.com